The whole clinic in one software, even when the network goes down

The patient arrives, the front desk finds or creates their record, then they take their place in their doctor’s queue.

• Duplicate check before creating a record
• Numbered ticket and daily queue, per doctor or shared
• Patients with or without appointments, arrival and consultation tracked live
• Urgent priority and triage level shown in the queue
• Change of doctor without losing the patient’s place

A card with a QR code finds the record in a second, without spelling the name.

• Printable card with a QR code unique to the patient
• Scan at the front desk to open the right record
• Card reprinted or revoked if lost
• Record number unique within the clinic

Each doctor has a schedule; patients also book online from the clinic’s page.

• Hours, absences and visit types per doctor
• Online booking on the clinic’s public page
• Text message reminders the day before and one hour before
• Waiting list when the schedule is full
• Transfer of an appointment to another KlicSante clinic

Patients find their appointments and bills on their phone, with no password to remember.

• Sign-in with a phone number and a code received by text
• The patient’s appointments, bills and receipts
• Link to the space sent by the clinic when the record is created
• Public directory to find one’s clinic

The consultation is written, signed by the doctor and kept with the full history.

• Structured consultation note, signed by the doctor with a code
• Allergies, history, problems and current medications
• Consultation history, note versions kept
• Traced correction after signature
• Intake of paper records or of an Excel or CSV file

The triage station prepares the consultation; the day’s care is recorded as it happens.

• Vital signs, reason for visit and red flags at triage
• Administration sheet: dose given or refusal with a reason
• Vaccination record and the child’s due doses
• Chronic disease follow-up

The doctor writes and signs; the pharmacy sees the prescription as soon as it looks up the patient.

• Prescription written and signed by the doctor
• Printed prescription with a verification code
• Prescribed medicines visible to the pharmacy
• Controlled renewals and substitution

The doctor’s orders reach the laboratory; results come back to the record.

• Test orders from the consultation
• Sample collection, result entry and validation by the biologist
• Abnormal and critical values flagged
• Imaging orders and reports

Video telehealth: from the Clinic plan

Patients consult remotely; the session holds up even when the connection weakens.

• Camera and microphone test before the session
• Virtual waiting room
• Fallback to audio only when the network weakens
• Written chat during the session
• Resuming the same consultation after a drop

KlicSante clinics refer patients to each other and colleagues exchange.

• Referral to another clinic, with the answer tracked
• KlicSante network: profile, directory between clinics, connections
• Shared clinical cases and messaging between connections
• Daily medical news, with their source

AI note draft: from the Clinic plan

AI prepares, the doctor decides: nothing enters the record without their review and signature.

• Note draft from the doctor’s own notes
• Record summary before the consultation
• Clinical rules approved by the clinic’s medical advisor
• AI credits included each month depending on the plan

The pharmacy dispenses, sells over the counter and keeps its stock up to date.

• Dispensing against a signed prescription, lots chosen by expiry date
• Over-the-counter sale, with or without a record, sent to the cash desk
• Stock entry by hand or by CSV file with a preview
• Low stock and near-expiry alerts
• Suppliers and goods receipts

Each cashier runs their own cash drawer; every payment gives a numbered receipt.

• Invoice from the service catalog, discount with a reason
• Cash drawer opening, payments and closing with variances
• Payment in gourdes, in dollars or by MonCash
• Numbered receipts, refund approved by another person
• Payment journal

Management sees the money collected each day; each doctor sees their own consultations.

• Amount collected per day, refunds deducted
• Consultations by attending doctor
• Medicines, laboratory, imaging and procedures listed apart
• Each doctor sees only their own consultations

A relative, in Haiti or abroad, takes charge of a patient’s care.

• Care plan sponsored by a relative
• Covered share deducted from the invoice when issued
• Sponsor space to follow the plan

When the Internet drops, the clinic keeps going; everything is sent on its own when the network returns.

• Patient registration on the computer without a network
• Today’s records kept on the computer, encrypted, opened with a code
• Automatic sending when the network returns
• Conflicts flagged and settled by the right person
• App installable on the computer

Patients are notified by text message, in French or Creole.

• Appointment reminders the day before and one hour before
• Appointment confirmation, rescheduling and cancellation
• Link to the patient space
• Text messages included each month depending on the plan

Each person has their own account and sees only what their role allows.

• Staff accounts and roles: doctor, nurse, front desk, cashier, pharmacy, laboratory
• Menu adapted to each role, adjustable by the clinic
• Several clinics in one organization
• Service and price catalog
• Linked devices, revocable at any time

Records are protected at every step, on the server and on the computer.

• Mandatory second factor, passkeys accepted
• Data encrypted and hosted in Canada
• Each clinic isolated from the others in the database
• Log of who viewed which record
• Lock after 15 minutes without activity